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Viewing user profiles in mobile app 

Last updated on February 14, 2022

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Every app user has a profile that can be edited by the user and viewed by other users at any time. 
Note: For security reasons, some personal information, like your mobile and extension number, might not be visible to other guest contacts or external users.

Viewing a user’s profile using an iOS or Android device

  1. Follow the steps depending on how you customized your bottom menu bar and Main menu:
a. Tap Contacts via the bottom menu bar OR
Contacts button
b. Tap the More icon at bottom right (Android) or your profile photo (iOS), and then tap Contacts.
  1. Select and tap either Company, Guests, Personal, or Teams at the top.
  1. Begin typing the contact name in the search bar at the top to populate a list of names underneath.
  2. Tap the contact’s name to open their profile.

Understanding a user’s profile

Once you’ve accessed a user’s profile, you will see some or all of the following information about that user:
  • First and last name
  • Profile picture 
  • Presence
  • Status
  • Company name
  • Direct number 
  • Extension number (if applicable)
  • Email address
User's profile

Performing actions via the user profile for iOS and Android devices

While viewing a user’s profile, you will have the option to perform the following actions listed below:
  • Direct messaging: Tap the Chat icon under the contact name to send a direct message.
  • Instant meeting: Tap the Video camera icon under the contact name to start an instant meeting with the user.
  • Phone number: Tap the Phone icon under the contact name to call the user’s phone number.
  • Create group: Tap the circle and plus icon to create a group message with the user.
  • Extension number: Tap the Phone icon on the right of extension number to call the user using their extension number (if applicable).
  • Direct number: Tap the Phone icon on the right of direct number to call the user using their direct number (if applicable).
  • Email address: Tap the user’s email address to send an email.
  • Add to quick contacts: Toggle on Add to quick contacts to save the user’s profile to the quick contacts on your phone.
  • Save to contacts: This option is for iOS devices only. Tap the person and plus icon to save the user’s profile to your phone.
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