Mobile
Configuring Message-Only Extensions in the mobile app
Last updated on February 14, 2022
Table of contents
A Message-Only Extension is a special extension that routes all calls received to its voicemail box.
Admins can configure, add, and delete Message-Only Extensions in the mobile app.
Configuring Message-Only Extension Info
- Navigate to Admin tools.
- Tap Phone System.
- Tap Groups.
- Tap on a Message-Only Extension you want to manage.
- Tap Extension Info.
- Modify the following settings:
- Extension Info: Edit the extension number, name, contact phone, email address, site, address, and regional settings (time zone, time format, home country code, and greetings language) of a specific extension.
- Direct Numbers: Add local, toll-free, and vanity numbers where calls will be routed to.
Configuring Message-Only Extension messages and notifications
- Navigate to Admin tools.
- Tap Phone System.
- Tap Groups.
- Tap on a Message-Only Extension you want to manage.
- Tap Messages & Notifications.
- Modify the following settings:
- Greeting: Set up the extension’s voicemail greeting.
- Message Recipient: Assign an extension/user as the message recipient.
- Voicemail Preview: Preview messages and voicemail assigned to the extension.
- Notifications: Modify notification settings.
Adding Message-Only Extension
- Navigate to Admin tools.
- Tap Phone System.
- Tap Groups.
- Tap the add button beside Message-Only Extension.
- Select your Site, assign your Extension Number, Extension Name, and Email.
- Tap Save in the upper right.
Activating a Message-Only Extension
You will receive an email confirmation for the extension. Click the confirmation link provided in the email and follow the on-screen instructions.
Resending a welcome email to activate a Message-Only Extension
If you want to skip the activation process, you can always return to it and resend a welcome email where the link can be found to activate it.
- Navigate to Admin tools.
- Tap Phone System.
- Tap Groups.
- Select the extension you want to activate.
- Tap Extension Info.
- Verify that the email address is correct, then click Send Welcome Email.
- Check your email and click on the link provided to activate the new extension.
Checking the status of your Message-Only Extension
After creating a new Message-Only Extension, you will need to activate it. Your created extensions will show a Not activated status. Next to the extension’s name, you will find the following statuses:
- Enabled: Indicated by a green dot, this means that the extension is activated or enabled.
- Disabled: Indicated by a yellow dot, this means that the extension is disabled. The user will be restricted from inbound and outbound calls.
- Not activated: Indicated by a gray dot, this means that the extension is not yet activated. The user has not yet set up a password.
Deleting Message-Only Extension
- Navigate to Admin tools.
- Tap Phone System.
- Tap Groups.
- Tap the Message-Only Extension you want to delete.
- Tap Extension Info.
- Tap the Delete Extension button.
- Tap Ok on the deletion prompt.
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