Setting up general IVR settings in the mobile app

Last updated on February 14, 2022

Table of contents

Interactive voice response (IVR) is an automated business phone system feature that interacts with callers and gathers information by giving them choices via a menu. It then performs actions based on the answers of the caller through the telephone keypad or their voice response.
Using the mobile app, admins can:
  • Set general navigation keys.
  • Connect callers to an extension or disconnect them if callers enter no action after the prompt plays three times. 
  • Manage the flow of incoming calls when callers dial 0.
Note: Admins can configure general IVR settings using the mobile or desktop app.

Configuring General IVR settings

1. Depending on which device you’re on:

a. For Android devices, tap the More icon at the bottom right.

Tap profile menu

b. For iOS devices, tap your profile photo at the top left.

2. Tap Admin tools
Admin tools
3. Tap Phone system > Auto-receptionist > General IVR Settings.
Tap phone system
General IVR settings

General IVR Settings

  • General navigation keys: Tap and select option for the following keypad prompts: Press # and Press *.
IVR settings
  • If the caller enters no action after the prompt is played three times: Select between Disconnect or Connect to Extension.
IVR settings
  • Zero dialing: For callers who dial zero after listening the extension greeting, select where they are connected to. Options are: Connect to Top Level Menu, Do Nothing, or Connect to Extension.
Note: Tap Validate Menus if your IVR settings contain one or more misconfigurations, and the missing prompts will be listed. These include routing calls to non-existent destinations, references to missing prompt files, or transferring to international numbers while international calling is disabled.
© 1999 - 2022 RingCentral, Inc. All rights reserved.
We've sent you a link, please check your phone!
Please allow a full minute between phone number submissions.
There was an issue with SMS sending. Please try again. If the issue persists, please contact support.