Introduction to Analytics Quality of Service 

Last updated on February 14, 2022
Quality of Service (QoS) analytics provides near real-time information on the global health of Vodafone Business Phone and Vodafone Business Video to monitor and troubleshoot potential issues. QoS has comprehensive dashboards with interactive graphical representations as well as detailed quality data for every call & meeting.
 
You can access the Quality of Service tab via the left-hand navigation bar in the Analytics Portal.
Quality of Service tab.
Use QoS reports to:
  • Identify root causes of issues and areas for infrastructure improvement  based on patterns of call/meeting quality. Correct quality issues before they become disruptive to the organization.
  • Effectively manage individual user escalations.
  • Identify problematic calls and identify potential causes.
  • Analyze meeting quality data & user generated events during or after a meeting to identify root causes of quality issues. 

Availability

  • Available to Vodafone Business UC Standard and Premium tiers.
  • Can be accessed by users with Super Admin Role/Permissions. See User Roles and Permissions for more information about setting access for your users.
  • Access to the Meetings tab is enabled for Vodafone Business Video customers.
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