Desktop & web
Configuring phone settings in the app desktop and web
Last updated on February 14, 2022
In the Phone settings page, you can configure your default outbound Caller ID, country code, and area-code formatting from the phone settings in the app. You can also update your local emergency address in case you need to contact emergency services.
To access your phone settings, click the Settings gear icon in the bottom left corner of the app screen, and then click Phone from the left pane.
Configuring phone settings
On the Phone settings page, you can configure the following settings under General:
- Default phone app for calling: Select which app you'd like to use to make calls in this section. Click the dropdown menu and select either Use Vodafone with RingCentral (this app) or Use RingCentral Phone. Please note that RingCentral Phone is a stand-alone app, and selecting it will prevent you from answering calls within the unified Vodafone with RingCentral app.
- Caller ID: Select your default caller ID for outbound calls.
- Click to dial/fax: Allows you to select app as the default app to automatically launch when clicking on any telephone number. This setting is only available in the desktop app.
- Region: Lets you set the default country and area code for your region. This will be used for phone number formatting, as well as for local and emergency dialing. Click Edit to set your Country and Area code on the pop-up window, and click Save to confirm changes.
- Work hours: Lets you specify the schedule for your work hours and after hours. Click Edit to set your schedule to Always available (24/7) or specific work schedule, and click Save to confirm changes.
- Emergency address: Lets you update your physical address on record with Vodafone Business UC for emergency calls. Click Edit to update then click Confirm to save.
- Extension settings: Allows you to configure your extension settings. Click Edit to be redirected to the extension settings on your online account where you can update call routing, voicemail greeting, and more.
Head-up display settings
- HUD: Toggle on to enable the head-up display (HUD) feature in the app. The HUD also lets you see user extensions in real-time whether they are available or engaged in a call.
- Ring when extensions I am monitoring receiving incoming calls: If the app is your default phone app, you will receive call notifications when somebody you are monitoring receives a call.
Call handling
You can configure the following settings under Incoming calls. These settings are available both on desktop and web:
- Call handling: Ring numbers sequentially or in a fixed order. You can add other phones like a mobile phone to receive calls when you do not answer your primary phone.
- Voicemail: Configure voicemail settings such as voicemail rules when a call is not answered and your voicemail greeting type. You can also record your own greeting and set up a voicemail PIN.
- RingOut: Use any phone to make a call with your Vodafone Business UC account and caller ID. Enter the number of the phone you want to use (this is your RingOut number), dial a number in the app, then join the call from your RingOut phone.
These are only available in the app for desktop:
- Bring app to front: Toggle on to bring the desktop app to the foreground when there’s an incoming call. Toggle off if you don’t want to bring the desktop app to the foreground when there’s an incoming call.
- Do not bring to foreground when minimized: Becomes available when Bring app to front setting is enabled. If you turn this setting on, you can run the desktop app in quiet mode after manually minimizing the app window. In this case, the app will not be brought to the foreground when there’s an incoming call. If you turn this setting off, the desktop app will be brought to the foreground even after you've manually minimized the app window.
- Use standalone window for phone calls: Allows you to handle calls in a standalone call window that is separate from the main app. If you disable this feature, you will only see the options for Bring app to front and Do not bring to foreground when minimized.
- Always keep phone call window in front: Becomes available when Use standalone window for phone calls setting is enabled. Once enabled, it will allow the standalone phone call window to always stay in the foreground.
Bringing the app desktop to front upon incoming call
When there’s an incoming call and the desktop app is not focused on your screen, you have the option to bring the app to the front automatically. This way, you don’t have to manually click the app icon in the dock or click the desktop notification for the incoming call to bring the app to the foreground and view the call window.
To change the settings for bringing the desktop app to front upon incoming call, follow these steps:
- Go to Settings via the left-hand navigation bar.
- Select Phone on the left pane.
- Under Incoming calls, move the slider at the far right of Bring app to front to turn this feature on or off.
- If you enabled Bring app to front, you can move the slider at the far right of Do not bring to foreground when minimized to turn the feature on or off. When turned on, you can run the app in quiet mode after manually minimizing the app window. In this case, the app will not be brought to the foreground when there’s an incoming call.
Note that by default, the Bring app to front setting is turned on.
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