Desktop & web

Enabling the HUD in the app desktop and web

Last updated on February 14, 2022

Table of contents

The head-up display (HUD) in the app provides you with advanced phone functionality and keeps your frequently used extension list at your fingertips. The HUD also lets you see user extensions in real-time whether they are available or engaged in a call.

Enabling the HUD feature via app desktop

  1. Navigate to Settings via the left-hand navigation bar.
  2. Click on the Phone tab from the left pane.
  3. Enable the toggle switch for the HUD feature under the Head-up display (HUD).
Enabling the HUD
Note: Once the HUD feature is enabled, you can implement the Ring when extensions I am monitoring receive incoming calls option if the app is your default phone app. You will then receive call notifications when somebody you are monitoring receives a call.

Accessing the HUD

To view the extensions in your HUD after enabling the feature, navigate to Phone via the left-hand navigation bar, then click the category to be displayed:
  • Extensions: View user extensions.
  • Conference rooms: Join or make a conference call.
  • Delegated calls: View delegated calls.
  • Parked locations: View parked calls.
Note: By default, only the Delegated calls category is displayed. The other categories require admin set up. 
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