Making a call in the mobile app

Last updated on February 14, 2022
You can make a call right within the mobile app to other users in your organization as well as to external phone numbers. To use this feature, your app administrator(s) must first enable phone features at the account level. 

Users with Digital Lines must ensure their emergency addresses are up to date, otherwise, they will only be able to make calls to other people within the same company. Additionally, emergency calls placed from the mobile app are handled by the native carrier and certain mobile devices will require that you grant permissions to the mobile app to dial via the native dialer.

Starting a call

There are several ways you can make a call in the mobile app. You can start a call via the following methods:
  • Selecting the dial pad icon in the lower right corner of the Calls and Voicemail tabs in the Phone interface.
  • Tapping on a name or number in the call history section under the Calls tab in the Phone interface.
  • Tapping on the phone icon anywhere you see it within the app.
For the purpose of this article, let’s discuss how you can place a call via the dial pad.

Starting a call using the dial pad

The dial pad allows you to make calls to other users in the app or external numbers so long as telephony has been enabled at the company account.
  1. Navigate to Phone via the bottom menu bar.
  2. Tap the green dial pad icon in the bottom right-hand corner.
  3. Enter a number in the dial pad and dial the number.
You can also change your outbound Caller ID before starting your call. Tap the From dropdown menu to select from the list of available Caller IDs. To change the default Caller ID, go to the Settings menu of the mobile app.
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