The Head-Up Display (HUD) in the app allows you to monitor all user extension calls in your call monitoring groups. Call monitoring lets you see user extensions in real-time, whether they are available or engaged in a call. You can also observe and even take over calls. Call monitoring groups are disabled by default and must be set up. To learn more about setting up call monitoring groups, click here
Note: If a user is added as a delegate or has delegates in a call monitoring group, they can’t be added to the monitoring group as users to be monitored.