Starting a conference call in the mobile app

Last updated on February 14, 2022

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There may be times when you need to start a call with two or more people. With the app, you can do this by starting a conference call between these contacts. There are several ways to start a conference call within the mobile app, including the following:
  • By tapping the circles button at the top right in the Phone interface
  • By converting a live call into a conference call via the dial pad
Let’s review how to start a conference call using the methods discussed above.

Starting a conference call

To start a conference call via the conference button, follow these steps:
  1. Navigate to Phone via the bottom menu bar.
  2. Tap the circles button at top right.
  3. Tap the Invite button to invite conference participants and send your conference details via the following options:
    1. Message: Tap to send a direct message to your company or personal contacts. Enter your contact’s names or email addresses, then tap Next at top right.
    2. Email: Tap to open your mobile device’s email app. Enter your contact’s email address, then tap Send.
  4. Tap Start conference at the bottom.
Once you start a conference call, the active call screen appears indicating an active conference call.

Conference details and options

When you tap on the conference call icon at top right, you’ll find the conference details and other options before starting a conference call. These options include the following:
  • Dial-in number: This is the regional or global number that the team or group members can use to dial into the conference call
  • Host access: This is the number the host (the person who starts the call) will use to dial into the conference call
  • Participant access: This is the number the guests will use to dial into the conference call
  • Join before host: Toggle on to allow participants to join the conference before the host joins
  • Invite: Tap this button to invite participants to the conference call via Message or Email

Converting a live call into a conference call

Another way you can start a conference call is by converting a live call into a conference call. You can do this by following these steps:
  1. While on a call, select the Add plus button on your dial pad.
  2. Dial the number of the person you’d like to add to the call.
  3. Tap Next in the top right corner.
  4. Once the call connects with the second person, select the Merge button.
If the call successfully merges, your dial pad will show the active conference call and you will be able to speak with everyone on the call.
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