Desktop & web
Viewing user profiles in the app desktop and web
Last updated on February 07, 2022
Every app user has a profile, and these profiles can be edited by the user and viewed by others at any time.
Viewing a user’s profile
You can access another user’s profile anytime you see their profile picture or name anywhere within the app.
One of the methods to find a user’s profile:
- Go to Contacts via the left-hand navigation bar.
- Select a contact category, such as All contacts or Company via the left pane.
- Use the search bar at the upper right or scroll through the list of contacts.
- Click on a contact’s name to open their profile.
User’s profile information
Once you’ve accessed a user’s profile, you will see some or all of the following information about that user:
- First and last name
- Profile picture
- Presence
- Status
- Company
- Location
- Direct number
- Extension number (if applicable)
- Email address
- Webpage
- Call queue members (for call queue extensions)
Performing actions on a user via their profile
While viewing a user’s profile, you can:
- Favorite or unfavorite a user via the star icon at the top left
- Message the user via the Message chat bubble icon
- Start a meeting with the user via the Video camera icon
- Call the user by hovering over the Direct Number or Ext field and selecting the Call phone icon at the far right to call that user
- Email the user via the user’s email address
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