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Changing an account PIN
Last updated on March 11, 2022
A PIN is used to access your voicemails and to authenticate your account. You can change your own account PIN and, if you are an admin, you can change the PIN of others in your organization.
Where do you want to change your account PIN?
Desktop & web
Mobile
Admin Portal
Open the app on your desktop or web browser.
Go to Settings > Phone from the left menu.
Next to Voicemail, click Edit.
Under Voicemail PIN, enter and reenter your PIN.
Click Save.
Open the mobile app.
Tap your profile picture in the top left corner.
Tap Phone > Voicemail greeting.
Under Voicemail PIN, tap Change PIN.
Enter and reenter your PIN.
Tap Save.
Changing your own PIN
Go to the Admin portal and sign in. If you’re an admin, click Admin portal > My extension in the top right.
Click Settings in the top menu.
Go to User details > Security.
Click Change.
Click Yes when prompted.
If you’re not using Single sign-on:
Enter your current password, then click Next.
Click the Change PIN tab.
Enter your new PIN. Re-enter the PIN to confirm.
Click Save.
Note: You’ll be logged out of your account once you save.