Call Queues are groups of Users or Extensions that receive calls to be answered by the next available member of the group. A Queue overflow can be enabled to extend your call queue. Learn more about the features and limitations of Call Queues
Aside from managing your call queues via the Groups settings, admins can also easily view and modify call queues via the Call Queue Management settings in the mobile app.
Note: Adding a new Call Queue group can only be done by an administrator using the admin portal