Note: This feature can be configured by an administrator using the admin portal or mobile app.
Accessing the auto-receptionist menu
Depending on which device you’re on:
For Android devices, tap the More icon at the bottom right.
b. For iOS devices, tap your profile photo at the top left.
Tap Admin tools.
Tap Phone system > Auto-receptionist.
IVR mode: Choose how calls to your company number are connected. Your options are:
Single level: Calls to your company number can be connected to an auto-receptionist or connected directly to an extension that you've created.
Multi-level: Calls to your company number can be connected to a top-level IVR menu which can be configured to connect to an additional IVR menu or other system extensions.
Company Hours: Set your company hours to 24 hours (default) or Specify hours (custom).
Company Call Handling: Provides call handling options for top-level IVR menus or extensions. This controls what callers hear when they dial your company number(s) during and after business hours.
General IVR Settings: Customize what menu options callers have access to and where it connects the callers.
Company Fax Recipient: Select the extension to receive faxes when connecting incoming calls to company numbers to IVR menus with multi-level IVR enabled.
Dial-by-Name Directory: Allows callers to find the extension they want by entering a first or last name using their dial pad keys. You can assign names to extension numbers by tapping Extensions in Directory.
Call Recording: Enable your users to record calls at any time by pressing *9 on a phone dialpad. You can also choose recording start and stop greeting by choosing one of the following options: Default or Custom. You can also choose the default language the greeting text of the recording is.
Regional Settings: Set user's location, language, greeting language, and time zone. Modify the fields as desired, and then tap Save.