Mobile
Setting up call recording in the mobile app
Last updated on February 14, 2022
With the call recording feature, admins can:
- Enable or disable users to record calls at any time by pressing *9 on a phone dialpad.
- Enable or disable a prompt once users start or stop recording.
Note: Certain call recording laws apply to the use of call recording features. Admins can configure call recording using the mobile or desktop app.
Configuring call recording
- Depending on which device you’re on:
- For Android devices, tap the More icon at the bottom right.
b. For iOS devices, tap your profile photo at the top left.
- Tap Admin tools.
- Tap Phone system > Auto-receptionist > Call recording.
- Toggle Call Recording on or off. You can enable or disable the call recording start/stop prompt if you want.
Configuring call recording prompt
- Tap Announcement on Start/ Announcement on Stop.
- Choose between Default or Custom.
- Tap Record to create your own custom start/stop recording prompt.
- Select a number where Vodafone Business UC with RingCentral can call you to record your custom recording prompt over the phone, and then tap Call Now.
- Answer the call and record your custom recording prompt.
- Tap OK.
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