Desktop & web
Vodafone Business UC app reference guide
Last updated on February 14, 2022
The unified app is a modern contextual and collaboration-centric app that combines all MVP features in a single application. This means less toggling between different apps for a streamlined experience.
The main features of this unified app are:
Interacting with the app
- Message: Send and view messages via one-on-one, group, or team conversations.
- Video: Start, schedule, or join online meetings.
- Phone: HUD, phone, and text messaging.
- Fax: Send and receive faxes.
- Contacts: View, add, and sync contacts from Microsoft or Google.
- More: Manage individual or shared tasks, events, files, and notes.
- Apps: Use external applications and services.
- Settings: Set app preferences.
- Resource Center: Discover, Help, App info and feedback, and What’s new.
Message
On the Message menu, you can:
- Communicate with others one-on-one, in a small group, or in a team
- Add GIFs and code snippets
- Invite and communicate with guest users (users outside of your company) for free
- Share links and files
- Create and manage tasks for yourself or others
- Share important events to keep your team members informed of your activities
Using Message
Navigate to Message via the left-hand navigation bar. Here, you can message your co-workers, customers, and partners.
- @mentions: View or respond to messages from someone who’s calling your attention.
- Bookmarks: Contains messages that have been marked to find later.
- Show unread: Control your read and unread conversations.
- Favorites: Allows you to view your favorite conversations in one section.
- Direct messages: Find one-on-one and group conversations.
- Teams: Find your active team conversations.
- New folder: Create a new conversations folder to group relevant conversations together.
- Format messages: Use the rich text editor to access formatting options, such as bold, italic, bulleted list, and more.
- Attach file: Attach a file from your computer or Google Drive.
- Emoji: Select an emoji from the emoji menu by scrolling through or typing keywords into the search bar.
- Share a GIF: Select or search for a GIF you want to share.
- New task: Create a new task.
- New event: Create a new event.
- New note: Create a new note.
- New code snippet: Create a new code snippet.
Hover over a message to see these options at the top right corner of the message:
- Quote: Quote a message and reply to inform others of which comment you’re responding to.
- Edit post: Edit a message you sent.
- More: Click to use Pin/Unpin, Bookmark/Remove bookmark, New task, or Delete post options.
Video
On the Video menu, you can:
- Start, schedule, or join online meetings directly in the app
- Host and join video meetings in HD quality from your computer or mobile device
- Easily switch between your desktop and mobile device while in a meeting
- Join audio through your computer or by dialing in using domestic and global numbers
- Share your screen, record, and chat with other meeting attendees during a meeting
- Share meetings with other attendees
- Playback meetings
- Integrate your Microsoft or Google calendar to join and manage meetings scheduled in your calendar
Using Video
Navigate to Video via the left-hand navigation bar. Here, you can start, schedule, and join meetings as well as view meeting recordings.
You can do the following in a Video meeting:
- Mute/unmute microphone
- Turn on/turn off camera
- Share screen
- Invite participants
- Show/hide participants
- Chat with other participants
- Change settings, send feedback, and more
- Leave/end meeting
- Film strip view
- Active speaker view
- Gallery view
- Full screen/Back to window mode
You can also switch your Video meeting between the desktop and mobile apps.
For more information, visit Switching a Video meeting between the desktop and mobile app.
Phone
On the Phone menu, you can:
- Make or receive calls at any time locally or globally with service in over 100 countries
- Use your carrier minutes, WiFi, or cellular data without dropping a call
- Protect your data via Vodafone Business UC with RingCentral’s encrypted and redundant data networks
- Review call logs, including missed calls, call recordings, and voicemails
- Perform call controls such as call flip, call switch, call transfer, and call park
Using Phone
Navigate to Phone via the left-hand navigation bar. Here, you can manage head-up display (HUD), calls, voicemails, faxes, and text messages.
Making a call
There are several ways you can make a call in the app.
- Selecting the Dial pad icon at the top right
- Hovering over an entry in the Call History section and selecting the Phone button at the far right
- Clicking the Call phone icon anywhere within the app
- Placing a call via the Recent calls clock icon in the dial pad
Making a call using the dial pad
- Click the Dial pad icon at the top right.
- Enter the name or number of the person you’d like to call.
- Leave the default outbound caller ID or select a new number in the Call from dropdown list.
- Click the call button to start the call.
Voicemail options
- Play: Listen to the voicemail.
- Phone: Call back the user.
- Delete: Delete the voicemail.
- Add contact: Add user to contacts.
- More: Use Mark as read/unread, Download, or Block/Unblock number options.
Incoming call controls
- Ignore: Let the call ring until the caller hangs up or goes to voicemail.
- More: Use Forward or Reply options.
- To voicemail: Send the call to voicemail.
- Answer: Answer the call.
Active call controls
- Mute/Unmute: Mute or unmute your audio.
- Keypad: Use the keypad.
- Audio: Configure microphone source, speaker source, and volume.
- Add: Add a new call.
- Video: Switch a voice call with an app user to a video call or share screen.
- More: Use the Hold, Transfer, Record, Park, or Flip options.
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