Desktop & web

Using keyboard shortcuts in the app 

Last updated on February 07, 2022
The app has keyboard shortcuts to simplify your navigation within the app, whether that’s returning to a previous conversation or making changes to a message. Keyboard shortcuts allow users to more easily navigate our desktop and web apps by pairing commonly used actions with various key combinations. 

Accessing keyboard shortcuts

Click Settings at the bottom left of the left-hand navigation bar, and then select the Keyboard shortcuts tab in the left pane. 
 
Refer to the table below for the master list of shortcuts that will appear on the keyboard shortcuts settings page.

Note: Some quick actions may not be accessible depending on the user’s permissions.

Quick Actions

Action
Windows
Mac
Open dial pad
alt + D
option + D  
New Fax
alt + F
option + F 
New message
alt + M
option + M  
New Team
alt + shift + M
option + shift + M
New video meeting
alt + V
option + V
Schedule video meeting
alt + shift + V
option + shift + v
Switch conversation
ctrl + K
cmd + K 
Search
ctrl + F
cmd + F  
Reload
ctrl + R 
cmd + R
Zoom in
ctrl + =
cmd + =
Zoom out
ctrl + -
cmd + -
Reset zoom
ctrl + 0
cmd + 0

App Navigation

Action
Windows
Mac
Forward in history
alt + →
option + → 
Backward in history
alt + ←
option + ← 
Previous list item
alt + ↑
option + ↑
Next list item
alt + ↓
option + ↓
Jump to previous section
alt + shift + ↑
option + shift + ↑
Jump to next section
alt + shift + ↓
option + shift + ↓
Toggle show unread
ctrl + shift + U
cmd + shift + U
[First navigation tab]
alt + 1
option + 1
[Second navigation tab]
alt + 2
option + 2
[Third navigation tab]
alt + 3
option + 3
[Fourth navigation tab]
alt + 4
option + 4
[Fifth navigation tab]
alt + 5
option + 5
Settings tab
ctrl + ,
cmd + ,
Keyboard shortcuts page
ctrl + .
cmd + .
Resource center
ctrl + /
cmd + /
Note: You can customize the order of your navigation tabs, and will reflect your current top-to-bottom order as seen in the app.

Text Formatting

Action
Windows
Mac
Text Formatting Mode
ctrl + E
cmd + E
Bold
ctrl + B
cmd + B 
Underline
ctrl + U 
cmd + U 
Italics
ctrl + I 
cmd + I 
Strikethrough
ctrl + shift + X 
cmd + shift + X
Undo changes
ctrl + Z
cmd + Z
1. numbered list
alt + shift + N
option + shift + N
●  bullet list
ctrl + shift + L
cmd + shift + L
Increase indent
ctrl + shift + 1
cmd + shift + 1
Decrease indent
ctrl + shift + 2
cmd + shift + 2
Insert Link
ctrl + L
cmd + L
Insert Horizontal Line
alt + shift + H
option + shift + H
Send formatted message
ctrl + shift + S
cmd + shift + S
Edit previous message
@mention 
@[a-z] 
@[a-z]
Direct link (to a team)
#[a-z]
#[a-z]

Active call

Action
Windows
Mac
Answer incoming call
alt + A 
option + A
End Call
alt + E
option + E
Mute/unmute call
alt + space
option + space
Hold/unhold call
alt + H
option + H
Transfer call
alt + X
option + X
Park call
alt + P
option + P
Close X
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