Using keyboard shortcuts in the app

Last updated on February 07, 2022

The app has keyboard shortcuts to simplify your navigation within the app, whether that’s returning to a previous conversation or making changes to a message. Keyboard shortcuts allow users to more easily navigate our desktop and web apps by pairing commonly used actions with various key combinations.

Accessing keyboard shortcuts

Click Settings at the bottom left of the left-hand navigation bar, and then select the Keyboard shortcuts tab in the left pane.

Refer to the table below for the master list of shortcuts that will appear on the keyboard shortcuts settings page.

Note: Some quick actions may not be accessible depending on the user’s permissions.

Quick Actions

Action	Windows	Mac
Open dial pad	alt + D	option + D
New Fax	alt + F	option + F
New message	alt + M	option + M
New Team	alt + shift + M	option + shift + M
New video meeting	alt + V	option + V
Schedule video meeting	alt + shift + V	option + shift + v
Switch conversation	ctrl + K	cmd + K
Search	ctrl + F	cmd + F
Reload	ctrl + R	cmd + R
Zoom in	ctrl + =	cmd + =
Zoom out	ctrl + -	cmd + -
Reset zoom	ctrl + 0	cmd + 0

App Navigation

Action	Windows	Mac
Forward in history	alt + →	option + →
Backward in history	alt + ←	option + ←
Previous list item	alt + ↑	option + ↑
Next list item	alt + ↓	option + ↓
Jump to previous section	alt + shift + ↑	option + shift + ↑
Jump to next section	alt + shift + ↓	option + shift + ↓
Toggle show unread	ctrl + shift + U	cmd + shift + U
[First navigation tab]	alt + 1	option + 1
[Second navigation tab]	alt + 2	option + 2
[Third navigation tab]	alt + 3	option + 3
[Fourth navigation tab]	alt + 4	option + 4
[Fifth navigation tab]	alt + 5	option + 5
Settings tab	ctrl + ,	cmd + ,
Keyboard shortcuts page	ctrl + .	cmd + .
Resource center	ctrl + /	cmd + /

Note: You can customize the order of your navigation tabs, and will reflect your current top-to-bottom order as seen in the app.

Text Formatting

Action	Windows	Mac
Text Formatting Mode	ctrl + E	cmd + E
Bold	ctrl + B	cmd + B
Underline	ctrl + U	cmd + U
Italics	ctrl + I	cmd + I
Strikethrough	ctrl + shift + X	cmd + shift + X
Undo changes	ctrl + Z	cmd + Z
1. numbered list	alt + shift + N	option + shift + N
● bullet list	ctrl + shift + L	cmd + shift + L
Increase indent	ctrl + shift + 1	cmd + shift + 1
Decrease indent	ctrl + shift + 2	cmd + shift + 2
Insert Link	ctrl + L	cmd + L
Insert Horizontal Line	alt + shift + H	option + shift + H
Send formatted message	ctrl + shift + S	cmd + shift + S
Edit previous message	↑	↑
@mention	@[a-z]	@[a-z]
Direct link (to a team)	#[a-z]	#[a-z]

Active call

Action	Windows	Mac
Answer incoming call	alt + A	option + A
End Call	alt + E	option + E
Mute/unmute call	alt + space	option + space
Hold/unhold call	alt + H	option + H
Transfer call	alt + X	option + X
Park call	alt + P	option + P

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