Desktop & web

Calling on behalf of another user in the app desktop and web

Last updated on February 14, 2022
You can call on behalf of another user in the app using the HUD feature. However, you can only call on behalf of another user if they have delegate permissions enabled. To learn more, visit How to Assign Call Delegation Assistants or Delegates
 
Note: To use the HUD feature, you need to have the HUD feature enabled. To learn more, visit Enabling the HUD in the app desktop and web.

Calling on behalf of another user

  1. Navigate to Phone via the left-hand navigation bar.
  2. Click on the Extensions tab under HUD from the left pane.
  3. Hover over the user extension you want to call on behalf of, then click Call on behalf. This will open up the New Call dialer window.
  4. Enter the number you want to call.
  5. Press the call button.
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