Desktop & web
Making a call in the app desktop and web
Last updated on February 14, 2022
You can make a call within the app to other users within your organization, and if your extension has a DigitalLine, you can make outgoing calls. In order to use this feature, it must first be enabled at the account level.
Starting a call using the dial pad
- Click the Dial pad icon at top right in the app.
- Leave the default Caller ID or select a new number in the Call from dropdown list.
- Enter a number in the dial pad and dial the number in one of two ways:
- Type a name or phone number of the person you’d like to call to populate a list of options.
- i. Select the contact you’d like to dial to start a call.
- Manually press the keys on the dial pad to dial a number.
- i. Click the call button to start the call.
- Type a name or phone number of the person you’d like to call to populate a list of options.
There are several other ways you can make a call in the app.
- Selecting the Dial pad icon at top right.
- Hovering over the Call History section via the Phone menu and selecting the Start call plus button that appears at far right.
- Clicking on the Phone icon anywhere within the app.
- Placing a call through the Recent calls clock icon.
- Using the Make a call button.
Change your outbound Caller ID
- Click the Call from dropdown menu to select from the list of available Caller IDs.
- To change the default Caller ID, go to the Settings > Phone > Caller ID menu of the app.
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