Mobile

Navigating the Phone interface in the mobile app

Last updated on February 14, 2022
As we discussed in Intro to Phone in the app, the Phone interface acts as the main location for viewing and managing your call history, accessing your voicemails, and viewing and sending your faxes.
 
To access the Phone interface for mobile, tap on the Phone icon at the bottom of the app. Let’s discuss what you’ll find when you first navigate to this part of the app.

Navigating the Phone interface

When you navigate to the Phone interface, you’ll see the list of calls or voicemails separated into tabs. In the top right corner, you’ll find the search button and the conference icon. 

At the bottom right corner of the Calls and Voicemail tab, you’ll see a dial pad that you can use to place outgoing calls. Let’s review the main navigation components you’ll find in the Phone interface below.

Calls

The Calls section is where you can access a full log of all your call activities. A search field is available below this tab to search for specific calls using the caller’s number or name. You can also use the filter icon at far right, above the calls list, to view the following:
  • All: Select to view a list of all calls, including audio conference calls and missed calls
  • Missed: Select to view only a list of your missed calls
A dial pad is also available in the lower right-hand corner of the app so you can place an outgoing call. To learn more about placing outbound calls, visit Making a call in the mobile app

Voicemail

The Voicemail section is where you can access all your saved voicemails. A search field is available below this tab to search for voicemail messages using the sender’s number or name. You can use the filter icon at far right, above the voicemails list, to view the following:
  • All: Select to access and play back your voicemails 
  • Unread: Select to view only a list of voicemails that you haven’t listened to
To learn more about listening to your voicemail messages or deleting one, visit Managing voicemails in the mobile app.

Conference

The conference circles button located at top right lets you start a conference call or invite participants to a conference call via message or email. The conference section also contains your conference information such as the dial-in number, host access code, and participant access code. 
 
To learn more about starting a conference call, visit Starting a conference call in the mobile app.
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