Desktop & web

Viewing call recordings in the app 

Last updated on February 14, 2022
If you record any of your calls in the app, they will be shown in the Call recordings section of the Phone menu. 
To view call recordings, click Phone on the left hand navigation bar, and then click Call recordings
On this page, your call recordings are listed by most recent, with the caller’s name (if applicable) and their phone number.
Tap Phone
In addition to seeing the name and number of each call recording, you can also perform specific actions on each call recording, such as calling the person related to the call recording, downloading the call recording, and more. You can look up a recorded call using the Filter recordings field by typing in a name or phone number.

Viewing call recordings

When you hover your mouse over any of the call recordings, the following buttons will appear at far right:
Call recording
  • PlayClick the play button to listen to the recording. You can use the slider beside this button to fast forward or rewind the call recording.
  • Message: Click the double chat bubble icon to send a message to the caller. This option is only available if the sender is in your Vodafone Business UC contacts list.
  • Start video call: If available, click this option to start a video meeting. 
  • Start screen share: Click to start sharing your screen and presenting files. 
  • Schedule video meeting: Click to schedule a video meeting.
  • Phone: Click the phone icon to call the recipient.
  • Download: Click this option to download and save the recording as a .mp3 file.
  • Delete: Click this option to delete or remove the voicemail message from your list of received voicemails. Click Delete once more on the modal window to confirm.
  • Block/Unblock: Click to either block or unblock the sender. This will not block all numbers associated with the sender, only that specific number.
Note that availability of some options may vary depending on your account configuration. See your administrator for more information.
© 1999 - 2022 RingCentral, Inc. All rights reserved.
We've sent you a link, please check your phone!
Please allow a full minute between phone number submissions.
There was an issue with SMS sending. Please try again. If the issue persists, please contact support.