, this widget shows how calls were distributed throughout the day and week as well as their quality. The larger the circle, the more call legs associated with the extension/user. The color of the circle indicates the average quality of the call legs at that time of day. If you hover over any circle, you will get more detailed information. Clicking on any colored circle redirects to the Quality of Service Calls tab
for more details.
Similarly, for Video, this widget shows how a user or extension’s meetings were distributed throughout the day and week, and their quality. For Video, the quality is based on average media stream quality sent and received by the user/extension during the meeting.
Note: Quality reflects the experience of the selected user. It does not show the recipient’s experience. For example, while the selected user might show a good connection, a degraded connection for others in the meeting or on a call is not represented.