Home > RingCX™ from Vodafone Business > Admins > Agent experience
Intro to agent configuration
Intro to agent scripting
Intro to agent scripting knowledge base
Intro to requeue shortcuts
Intro to script tagging
Intro to Script Studio
Intro to the Script Studio Page tool and its elements
Adjusting elements on a script page
Assigning a script to a queue or campaign
Capturing and tagging data in a script
Creating a script
Linking between Script Studio tools
Adding and managing agents
Creating an agent skill profile
Managing agent security permissions
Agent scripting elements: Text Block
Agent scripting elements: Buttons
Agent scripting elements: Checkboxes
Agent scripting elements: Dispositions
Agent scripting elements: Dropdown Multi-Select
Agent scripting elements: Dropdown Select
Agent scripting elements: Hyperlink
Agent scripting elements: iFrame
Agent scripting elements: Image
Agent scripting elements: Inputs (Input, Custom, Date, Email, Number, Phone)
Agent scripting elements: Knowledge Base
Agent scripting elements: Navigation Buttons
Agent scripting elements: Nested Page View
Agent scripting elements: Page Break
Agent scripting elements: Radio Buttons
Agent scripting elements: Table
Agent scripting elements: Text Area
Call controls reference
Creating and managing an agent group
Creating an email template
Managing your email templates
Creating a knowledge base category
Adding an article to the knowledge base
Creating a knowledge base group
Creating global phone book entries
Managing phone book entries
Creating requeue shortcuts
Creating queue- and campaign-specific phone book entries
Displaying captured data from tags later in a script
Embedding a CRM in the agent interface
Editing Page elements: the basics
Intro to Agent Assist
Creating and managing AI checklists
Creating and managing AI knowledge bases