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Inbound routing

Overview

Intro to inbound call routing

Intro to inbound queue events

Intro to cloud routing

Intro to digital routing

Intro to digital routing dispositions

Intro to routing rules

Intro to testing inbound queues

Using Workflow Studio

Intro to workflows

What nodes can do in IVR Studio

Agent settings and assignments

Assigning an agent to an inbound queue

Assigning an audio file

Assigning an email template to a disposition

Managing agent settings on an inbound queue

Using and managing

Adding and managing digital routing dispositions

Creating and managing inbound queue group skills

Managing inbound priority queue events

Using the Date Time node in the Workflow Studio

Using the Email node in the Workflow Studio

Using the Get Input node in the IVR Studio

Using the Hangup node in the IVR Studio

Using the JavaScript tool

Using the Play Audio node in the IVR Studio

Using the recording nodes in the IVR Studio

Using the Route node in the Workflow Studio

Using the Say Var node in the IVR Studio

Using the Scripting node in the Workflow Studio

Using the WWW node in the IVR Studio

Testing call routing in your inbound queue

Set up and configuration

Creating an inbound queue

Creating and managing an inbound queue group

Creating an inbound priority group

Creating a workflow

Creating a digital queue

Creating a digital queue group

Creating and managing digital queue events

Creating and managing digital queue group skills

Configuring digital queue settings

Configuring cloud destinations

Configuring cloud profiles

Setting cloud destination business hours

Setting up inbound call recording

Managing inbound integrations

Managing inbound metric settings

Configuring inbound queue events

Managing inbound queue settings

Managing queue audio settings in RingCX

Updating an IVR with your cloud profile

Setting up daily inbound queue business hours

Setting how incoming calls are handled during holidays

Building a basic IVR in the IVR Studio (part 1)

Building a basic IVR in the IVR Studio (part 2)

Building an advanced IVR (part 1)

Building an advanced IVR (part 2)

Building an IVR to support call deflection

Using Sync (Busy) Queue Wait

Integrating a SIP-based IVA

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