The Queue Calls widget provides information on the number of calls in a queue and the status of calls in the queue that are queued, currently with an agent, or on hold.
Creating a Queue Calls widget
From your Live Reports dashboard, click the Add Widget tile found after any other widgets on the current dashboard.
Select Queue Calls from the add widget window choices. A new Queue Calls Settings window displays.
In the Name field, accept the default, or give it a new name.
Click the dropdown arrow in the Queues field to show a list of available queues for which to show report data. Use checkboxes to select as many queues as you need. Use the Search Queues field to find a specific queue name. Use the checkbox in the heading field to select all, use the double arrows to the left of the column name to sort by Queues or Extensions. Click Done.
New calls and calls answered by an agent are reflected in the queue data immediately.