Stay up to date with the latest features, improvements, and bug fixes for RingCX™ from Vodafone Business.
Version 26.3.3
Release date: September 2026
What’s new
This is the September Release Note Summary.
We may update these Release Notes to document additional resolved and known issues.
September Release Notes summary
RingCX™ Core
Agent Peer Visibility: Enables live workload distribution monitoring, real-time task priority adjustments, and peer collaboration
Handling tel:// Links: Outgoing calls automatically use the active RingCX Caller ID when clicking phone links registered to VBUC.
Callback API: Submits callback requests directly into RingCX queues to turn bot chats into briefed voice callbacks.
Interaction Segment API: Unified endpoint returning transcript and segment data for Voice and Digital interactions using a single identifier.
VBUC Office Substitute Caller-ID: Offers VBUC Office Substitute Caller IDs in the RingCX Caller ID picker to support unblocked BPO numbers and mid-migration accounts.
RingSense Renaming: Rebranded to ACE WEM (AI Conversation Expert) across the landing page and app picker screens.
SCP Agent Identity: Captures and displays SCP agent name and email on audit log entries alongside account owner attribution.
Visual Assist: Allows mobile participants to share their camera feed with agents during active support calls without app downloads.
Bulk CSV Import: Enables uploading CSV files to populate phone book entries in bulk across account, queue, and campaign scopes.
RingCX Digital
Agent Channel Permissions
Digital Page Node Support
X/Twitter Channel Sunset
RingCX Integrations
Customizable CRM Data Mapping
Analytics
New Analytics Attributes
Simplified Reports & Dashboards
User Education
KB - Visual Assist: New articles covering admin scripting setup and agent operational procedures.
KB - Unified Users: Updated procedures for creating, editing, deactivating, and deleting users in the Admin Portal.
KB - Agent Roles: Revised documentation focusing on Admin Portal role assignments and contact syncing permissions.
KB - Advanced Workflow Development Guide: 19 technical articles covering execution models, JavaScript environments, HTTP authentication, and caching.
KB - Digital Routing & Categories: New guides explaining digital interaction routing and category management.
KB - Freshdesk & Freshservice Integration: New setup and agent overview documentation for Freshdesk and Freshservice integrations.
KB - Analytics Dashboards: Updated data dictionary and historical report documentation reflecting Workflow terminology.
RCU Highlights: Updated certification lessons for unified user management and new AI Quality Management video modules.