RingCX™ from Vodafone Business

Stay up to date with the latest features, improvements, and bug fixes for RingCX™ from Vodafone Business.

Version 26.4.1

Release date: October 2026

What’s new

This is the October Release Note Summary.

We may update these Release Notes to document additional resolved and known issues.

RingWEM navigation item in Service Web is renamed to ACE Workforce Engagement for consistent naming across the product suite.
Active calls and Active messages tabs in VBUC are merged into a single Active view grouped by type.
Preview feature provides agents with a timed, read-only window to review customer context before accepting or declining interactions.
Outbound campaigns re-check leads against DNC and Lead Freeze lists in real time before each dial.

Real-Time Reporting adds three segment-level widgets: Queue Activity (Segments), Queue Performance (Segments), and Custom (Segments)

Added a new KB article on setting up external credentials for call recording delivery
Updated the KB article on managing call recording delivery destinations
Added a new KB article on syncing VBUC contacts in RingCX
Updated KB articles on creating agent roles and configuring corporate directories in RingCX
Added a new KB article on configuring email domains for Amazon Email channels in RingCX
Updated the KB article on configuring an email channel in Engage Digital
Updated RingCX Certification lessons, quick guides, and videos for Admin Portal features and unified users
Added new videos for AI QM Coaching insights and AI QM Introduction