Stay up to date with the latest features, improvements, and bug fixes for RingCX™ from Vodafone Business.
Version 26.1.2
Release date: February 2026
What’s new
This is the February Release Note Summary.
We may update these Release Notes to document additional resolved and known issues.
February Release Notes summary
RingCX™ Core
Outbound Strategic dialing for multiple phone number management within a lead: New strategic dialing for multiple phone numbers within one lead.
Outbound Compliance list scrubs to support lead vs phone number, and includes Extern ID: We will support the DNC restriction of only one phone number within a lead with multiple numbers.
New compliance check, Lead Freeze List: RingCX now supports lists with start and stop dial ranges, or “freeze” ranges.
RingCX Integrations
RingCX for ServiceNow adapter: Auto link records (Voice Only) - ServiceNow Embedded Agent Adapter now provides a seamless experience by automatically associating the record
RingCX for ServiceNow adapter: Automatically save interaction - enhancing the RingCX for ServiceNow integration to automatically save interaction records as soon as a call ends.
RingCX for ServiceNow adapter: Support ServiceNow Zurich Release - RingCX for ServiceNow will be fully compatible with ServiceNow Zurich Release. We’ve ensured that all your existing RingCX for ServiceNow functionality will continue to function seamlessly as customer upgrade their ServiceNow.
RingCX CRMs: Support Disposition Categories - We are bringing feature parity to our RingCX CRM integrations.
RingCX CRMs: Display Queue Name - enhanced its CRM integrations to fully align with the native RingCX Agent experience
RingCX for Zendesk Auto Assign agent to Ticket - RingCX for Zendesk integration has been updated with enhanced configurability for 'Auto-Create' logic, empowering administrators to perfectly align system behavior with their operational needs.
RingCX Analytics
Transfer Time metric: We have added a new Transfer Time metric. This metric reports a duration from the moment an agent initiates a call transfer until the called party answers the call.
Cloud Profile report and dashboard: We have introduced a new Cloud Profile report and dashboard that provide centralized visibility into interaction volume and performance across cloud profiles.
Queue Voice Callback Speed Time metric: We have introduced Speed of Callbacks metric that measures the average time it takes to execute a callback after it is requested.
Queue Voice Callback dashboard: We introduced the Queue Voice Callback Overview dashboard which provides a consolidated view of callback performance across queues.