Stay up to date with the latest features, improvements, and bug fixes for RingCX™ from Vodafone Business.
Version 26.1.3
Release date: March 2026
What’s new
This is the March Release Note Summary.
We may update these Release Notes to document additional resolved and known issues.
March Release Notes summary
RingCX™ Core
Predictive campaigns available in VBUC App: Closing a known gap between RingCX in VBUC app and RingCX standalone.
Presence Visibility in VBUC: VBUC will now display a red busy icon for the agent extension whenever an agent is actively on a RingCX call.
Recording and AI Processing Notice: An automated announcement service to inform callers and agents about call recording and AI analysis, addressing legal concerns faced by competitors.
RingCX™ Digital
Auto-accept of digital interactions: Automatically accept incoming digital conversations without manual intervention, eliminating acceptance delays and ensuring faster customer connection while protecting SLA compliance.
Agent ranking in digital queues: Extend the agent ranking functionality to digital queues.
Link voicemail to an contact and prev/follow-up interactions in UCM: Agents will be able to see the full picture of interactions with a customer, whose interaction they missed in UCM.
RingCX Integrations
Enhanced requeue information for agents: Enhanced requeue information for agents adds real-time queue metrics, logged in agents, available agents, and estimated wait time.
Agent Disposition DNC: The system will automatically update Salesforce records in real-time based on the agent RingCX dispositions for the current record within the RingCX for Salesforce.
RingCX Analytics
Historical Reporting: Switch ID and Trunk ID attributes: Aligning with regulatory reporting requirements set by the Department of Telecommunications (DOT), which mandates strict Other Service Provider (OSP) compliance.
Real-time Reporting: "Agents Available" metric totals: Enhanced a way how we represent a number of Agents in Queues.
Real-time Reporting: Enhanced Queue Metrics by Call Type: Enhanced RCX Queue reporting by separating metrics across Inbound, Manual Outbound, and Queue Callback interactions.