Stay up to date with the latest features, improvements, and bug fixes for RingCX™ from Vodafone Business.
Version 25.4.2
Release date: November 2025
What’s new
This is the November Release Note Summary.
We may update these Release Notes to document additional resolved and known issues.
November Release Notes summary
RingCX™ from Vodafone Business
Read-only Real-Time DNC configuration: Customers want to know when this field is in use and what’s configured. We’ll keep it hidden for non–super users when empty; when populated, show the value read-only with an option to expand and copy.
Restrict Caller IDs to RingCX provisioned phone numbers: To prevent phone number spoofing, RingCX will add the capability to limit outbound Caller ID’s to account verified numbers, chosen via a consistent, searchable picker (number + name) anywhere Caller ID is set.
RingCX Digital
Inbox Search: Show values in Inbox Search Queries instead of IDs: Currently we show backend IDs for many inbox search queries, instead of the value the customer is searching for.
Inbox Search: Support Partial and Formatted Input in Search Queries: Improve search queries for emails and phone numbers:
Drafts for all channels: New message to all supported outbound channels.
Reply assistant for My Messages: Re-introduce the reply-assistant for message composing.
RingCX Integrations
RingCX for Salesforce CTI adapter: Auto link existing records (Voice Only): RingCX for Salesforce CTI Adapter will provide a seamless and intuitive experience for agents when creating EXISTING Voice records during interactions, ensuring that all relevant call activities are accurately logged against the correct Salesforce record without manual intervention.
Sync ALL agent states between ServiceNow and RingCX (Voice Only): We've updated the RingCX integration for ServiceNow Operations Workspace (Voice Only) to support custom presence states.
RingCX CRMs: Record reload Button: To improve agent workflow, we're introducing a new reload button that will instantly refresh CRM records.
RingCX Analytics
Voicemail metrics: In addition to the recently introduced Call Result = Voicemail and Product Type = Voicemail attributes, we have added a new set of metrics designed to provide deeper visibility into voicemail transfers.
Metrics to track Call Transfer between VBUC & RingCX: In addition to the existing UC-to-CC and CC-to-UC one-way transfer metrics, we have introduced new metrics that capture interactions transferred multiple times between VBUC and RingCX.
Agent Transfer Destination Source Type attribute: In addition to the existing Transfer Type attribute and the recently introduced Warm Transfer Type attribute, we have added a new Agent Transfer Destination Source Type attribute. This field identifies the method used by an agent to initiate a call transfer.
Queue Voice Callback report: We have introduced a new Queue Voice Callback (VCB) report designed to track callback requests and their execution details. This report includes a set of newly added metrics that provide comprehensive visibility into VCB performance.