Stay up to date with the latest features, improvements, and bug fixes for RingCX™ from Vodafone Business.
Version 24.3.3
Release date: September 2024
What’s new
This is the September Release Note Summary.
We may update these Release Notes to document additional resolved and known issues.
September Release Notes summary
RingCX™ from Vodafone Business
The RingCX™ from Vodafone Business agent interface can now be integrated with Freshdesk to effectively handle voice and digital interactions within the Freshdesk CRM while continuing to handle customer interactions via RingCX™ from Vodafone Business.
RingCX™ from Vodafone Business has expanded its integration APIs for third-party partners to include digital channels for Workforce Engagement Management (WEM) and reporting.
New voice channel PCI Pal integration enables secure, PCI DSS-compliant payment processing for contact center agents.
Ability to export workflows to a local file and quickly re-import to a different RingCX™ from Vodafone Business environment. This enables customer and professional services teams to efficiently reuse and transfer complex workflows across environments.
Supervisors can seamlessly manage and change the working state of individual agents directly from the supervisor view.
Supervisor capabilities have been added to all the CRM embedded integrations. This allows visibility into agent states and channel interactions, as well as the ability to start and stop coaching, monitoring, and barge-in for both voice and digital channels.
RingCX™ from Vodafone Business agents can now call or transfer a call to any type of RingEX extension from the corporate directory.
Analytics
To support the RingSense integration and track interactions with Auto Summary, Agent Summary and Transcript, RingCX™ from Vodafone Business analytics now has the following new metrics: