Home > RingCX™ from Vodafone Business > Agents
Intro to the agent interface
Intro to RingCX in the Vodafone UC with RingCentral app
Signing in to the agent interface and setting up your session
Navigating the agent interface in the Vodafone UC with RingCentral app
Changing your agent state
Intro to call controls
Intro to incoming calls for agents
Intro to scripts in the agent interface
Intro to My messages
Intro to outbound dialing for agents
Using the active messages tab
Using All messages mode
Taking notes as an agent
Transferring a call
Dispositioning a call
Accessing and performing a callback in the agent interface
Requeueing a call
Scheduling a callback in the agent interface
Making an outbound call with the predictive dialer
Making an outbound call with the preview dialer
Calling an expert on Vodafone Business UC in the agent interface
Reporting a call quality issue
Intro to agent chat messages
Managing your chats (messages)
Accepting or declining a pending Chat (Messages)
Recording and sending voice messages in digital channels
Using the all messages tab
Intro to agent stats
Understanding chat (messaging) stats
Understanding daily stats
Understanding inbound stats
Understanding outbound stats
Using an agent script
Using the knowledge base in a script
Turning on AI-generated summaries and transcripts