Desktop & web

Transferring calls using the HUD in the app desktop and web

Last updated on February 14, 2022

The head-up display (HUD) in the app allows you to transfer a call to another extension with a few clicks.

Note: You must enable the HUD to transfer calls via the HUD. To learn more, visit Enabling the HUD in the app desktop and web.

Transferring calls via the HUD

On a live call, navigate to the Extensions.
Hover over the user you want to transfer the call to.
Click Transfer, then select from the following:
- Ask first
- Transfer
- To voicemail

Ask first: Talk to the person on the line before transferring. Click Transfer to transfer the call.
Transfer: Automatically transfers to the extension.
To voicemail: Transfers to the user extension’s voicemail.