Desktop & web
Transferring calls using the HUD in the app desktop and web
Last updated on February 14, 2022
The head-up display (HUD) in the app allows you to transfer a call to another extension with a few clicks.
Note: You must enable the HUD to transfer calls via the HUD. To learn more, visit Enabling the HUD in the app desktop and web.
Transferring calls via the HUD
- On a live call, navigate to the Extensions.
- Hover over the user you want to transfer the call to.
- Click Transfer, then select from the following:
- Ask first
- Transfer
- To voicemail
Transfer options
- Ask first: Talk to the person on the line before transferring. Click Transfer to transfer the call.
- Transfer: Automatically transfers to the extension.
- To voicemail: Transfers to the user extension’s voicemail.
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