Desktop & web
Viewing user profiles in the app desktop and web
Last updated on February 07, 2022
Table of contents
Every app user has a profile, and these profiles can be edited by the user and viewed by others at any time.
Viewing a user’s profile
You can access another user’s profile anytime you see their profile picture or name anywhere within the app.
One of the methods to find a user’s profile:
via the left-hand navigation bar.
Select a contact category, such as
via the left pane.
Use the search bar at the upper right or scroll through the list of contacts.
Click on a contact’s name to open their profile.
User’s profile information
Once you’ve accessed a user’s profile, you will see some or all of the following information about that user:
First and last name
Extension number (if applicable)
Call queue members (for call queue extensions)
Performing actions on a user via their profile
While viewing a user’s profile, you can:
Favorite or unfavorite a user via the star icon at the top left
Message the user via the
chat bubble icon
Start a meeting with the user via the
Call the user by hovering over the
field and selecting the
phone icon at the far right to call that user
Email the user via the user’s email address
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