Stay up to date with the latest features, improvements, and bug fixes for RingCX™ from Vodafone Business.
Version 26.2.3
Release date: June 2026
What’s new
This is the June Release Note Summary.
We may update these Release Notes to document additional resolved and known issues.
June Release Notes summary
RingCX™ Core
Page Node in Workflow: Introduces native agent UI control within the workflow, allowing developers to run HTML/JS directly in the agent's browser. This replaces legacy Agent Scripting and enables AI-generated code usage via "vibe-coding."
Screen Recording Notification: Admins can now configure the visibility of the screen recording indicator in the Agent application to help meet specific regional or customer requirements.
Custom Fields (UCM): Unified Contact Manager now supports custom fields on contact cards (text, dropdown, date, numeric), achieving full feature parity with legacy contact cards.
RingCX Digital
SMS 2.0 Upgrade: Existing SMS channels have been migrated to the SMS 2.0 API. Benefits include no manual provisioning overhead, self-service configuration, and native MMS support.
Digital Interaction Reservation: Admins can configure a grace period (default 1 minute) per queue for digital interactions (chat, SMS, email). If an agent disconnects and reconnects within this window, conversation continuity is maintained.
WhatsApp Username Support: Adopted Meta’s business-scoped user ID to ensure proper identification, tracking, and messaging for customers using WhatsApp usernames instead of phone numbers.
KB: CCRN Usage: New documentation available on using CCRN numbers for RingCX SMS/MMS channels.
RingCX Integrations
DLP for Emails (MS Purview): Data Loss Prevention enforcement is active for outbound emails. Messages violating security policies are blocked, flagged, and support agent resend flows.
Amazon SES Onboarding: Full UI-based onboarding flow to verify and register customer email domains for Amazon Simple Email Service, removing the need for manual Support intervention.
Microsoft Outlook Sync: Added MS Graph API as an Inbound Email provider for real-time synchronization with O365, replacing slower legacy methods.
OEM Vendor Support (SpinSci): Support for the SpinSci healthcare communications platform, which integrates real-time EHR data with RingCX agent desktops and IVR workflows.
RingCX Analytics
Voice Callback Previewing: A new "Previewing" state for Voice Callbacks allows agents to review customer context before accepting the interaction. Includes new metrics for Preview Time and updated Handle Time calculations.
Outbound Voicemail Reporting: New "Outbound Voicemail Left" call result allows for granular tracking of successful automated voicemail deliveries, distinct from machine-detected calls.
AI Quality Management (AIR): AI Agents are now recognized as a primary user class, enabling admins to apply standard tools (scorecards, trackers, surveys) to AI-handled interactions.
New Reporting Modules:
Powerskills: Provides interaction-level data for behavioral assessments.
Coaching Received: Surfaces raw coaching logs, feedback text, and authorship.
Tracker Raw Output: Allows for high-definition auditing of AI performance with transcript snippets for keyword/topic "hits."
KB: Historical Reports: New documentation explaining standard reports in Dispositions and Outbound historical reporting folders.