Stay up to date with the latest features, improvements, and bug fixes for RingCX™ from Vodafone Business.
Version 25.2.3
Release date: June 2025
What’s new
This is the June Release Note Summary.
We may update these Release Notes to document additional resolved and known issues.
June Release Notes summary
RingCX™ from Vodafone Business
Improved keyboard shortcuts for HCI Clicker agents: HCI paced leads will only require one keystroke for clicker agents to dial out on a lead and select the next lead.
Position in Queue: Enhances the existing "Route to Agent" queue event by announcing callers' positions in the queue, improving customer confidence and reducing abandonment rates.
Conditional prompts based on Estimated Waiting Time (EWT): Enhances the existing "Route to Agent" queue event by introducing conditional prompts based on user-defined criteria, such as Estimated Wait Time
Click to launch RingCX Analytics in VBUC Desktop app: Users with permission to access RingCX Analytics can launch it right from the VBUC Desktop app.
Click to launch RingCX Admin in VBUC Desktop app: Users with permission to access RingCX Administrator Panel can launch it right from the VBUC Desktop app.
RingCX Digital
Search interactions by client information: Customers want to be able to search existing messages by different contact fields
Expose queue voicemails in email channel: The system converts voicemails from the RCX Queue into email attachments and delivers them to the Inbound Channel
Analytics
IVR Survey Result Details: Provides a detailed view of individual survey responses collected through the IVR system.
Outbound Lead List Overview Report: Provides a detailed view of lead list data, including penetration and success rates.
Queue Callback Request Metrics: Introduced new metrics related to queue callback requests, providing deeper insights into callback performance and customer experience within queues
1-Minute Aggregated Buckets: Introduced 1-minute aggregated bucket attributes for Segment and Agent State datasets, enabling customers to analyze data in precise 1-minute intervals for more granular insights
Last Data Update in R/T Reporting: Introduced the “Last updated” attribute in Real-time Dashboards to display the most recent data refresh timestamp.