Stay up to date with the latest features, improvements, and bug fixes for RingCX™ from Vodafone Business.
Version 26.2.1
Release date: April 2026
What’s new
This is the April Release Note Summary.
We may update these Release Notes to document additional resolved and known issues.
April Release Notes summary
RingCX™ Core
RingCX browser extension: Software add-on that enhances your web browser with new features.
Agent Status Enhancement: Return agent to previous state after the call.
Language Updates: Support for Portuguese (European and Brazilian), Simplified Chinese, and Dutch in RingCX.
RingCX Analytics
Transfer Time and Transfer Status: We have added 3 new Transfer related metrics.
Queue Performance report without Callbacks: Enhanced Queue Performance report that excludes Voice Callback interactions, providing a more accurate view of incoming Queued calls.
Granular Access Control: To align with data security and compliance requirements, we leveraged our existing user roles functionality as a user management system to track user role permissions.
SLA on Queue Answered metrics: Introduced a new set of SLA metrics focused on calls Answered in Queue.