Stay up to date with the latest features, improvements, and bug fixes for RingCX™ from Vodafone Business.
Version 25.3.3
Release date: September 2025
What’s new
This is the September Release Note Summary.
We may update these Release Notes to document additional resolved and known issues.
September Release Notes summary
RingCX™ from Vodafone Business
Outbound: Periodic pass counts with custom time ranges: We have introduced a dynamic max pass control which allows customers to create statements with different intervals.
Outbound: Multiple elements in one Customer Campaign Criteria statement: We will now allow for “or” groupings within one comparison.
Workflow: Detailed HTTP Logging via Email: This feature embeds comprehensive HTTP transaction logs directly into workflow debug emails, providing developers with immediate, detailed visibility into all API interactions.
RingCX Integrations
RingCX Zendesk: Support 2nd iframe Agent Script/Digital Frame: Agents will be able to seamlessly manage interactions across multiple digital channels directly within the RingCX for Zendesk agent interface.
RingCX Analytics
Agent Performance in Outbound Campaigns report: To optimize both agent performance and outbound campaign efficiency, we introduced the Agent Performance in Outbound Campaigns report.
Customer Journey Analytics enhancement: Enhanced our Customer Journey Analytics dashboard (aka Cradle To Grave reporting) by adding 5 new reports - Interactions by Type, Talk Time by Interaction Type, Interaction Weekly Trend, Weekly Transfers & Interactions by Type Trend
First Contact Resolution: Introduced the First Contact Resolution (FCR) feature that provides clear visibility into how effectively customer issues are resolved on the first interaction.
Digital Interaction Fields: Introduced a set of digital interaction attributes that streamline agent auditing across both voice and digital channels.
Voicemail Recording & Perspective Recording URLs: Introduced 2 new URL attributes to playback and download the content.
Hold-related Metrics: Introduced 4 new metrics related to Hold duration.