Stay up to date with the latest features, improvements, and bug fixes for RingCX™ from Vodafone Business.
Version 26.1.1
Release date: January 2026
What’s new
This is the January Release Note Summary.
We may update these Release Notes to document additional resolved and known issues.
January Release Notes summary
RingCX™ Digital
Postmark Alternative with Amazon Simple Email Service (SES): We now support Amazon Simple Email Service (SES) as an alternative email provider option for RingCX.
AI Quality Management
New report: Tracker Distribution: A new report that shows which agents handle interactions with specific trackers and how frequently, using three key metrics.
AI Scorecards - required and optional questions: AI QM now allows flexibility to mark a scorecard question as mandatory or optional
Role Assignment Enhancements: Enhancements that let customers override permissions for default roles and automatically assign a selected role to newly onboarded AIQM/IA users.
RingCX Analytics
Granular Access Control: To align with data security and compliance requirements, we leveraged our existing user roles functionality as a user management system to track user role permissions.
Digital Interaction Attributes: Introduced a set of digital interaction attributes that streamline agent auditing across both voice and digital channels.
Category Support: Category support is now available in RCX Analytics, fully integrated as both a reportable attribute and a filter to enable deeper analysis of voice and digital interactions.
Voicemail Product Type & Product Group Type: We have introduced a new Product Type = Voicemail and Product Group Type = Voicemail Group to make it easy to track interactions routed to voicemail.
Transfer Time metric: In addition to the recently introduced Transfer Type attribute, Warm Transfer Type, and Agent Transfer Destination Source Type attributes, we have added a new Transfer Time metric.
Screen Recording
Deliver screen recordings to customer’s SFTP or S3: Screen recordings can now be sent to custom destinations, similar to audio recordings.
Screen Recording storage stats in the admin page: Provide the current storage size occupied by screen recordings of the sub-account.