Role-based access control with predefined roles/permissions
User Roles give Administrators the ability to control what users can do within the system, without giving full administrator access. A Role is a collection of Permissions which could be based on a job function.
The Custom Roles and Permissions feature is available to Premium subscriptions only.
Role-based access control with customizable roles/permissions
User Roles give Administrators the ability to control what users can do within the system, without giving full administrator access. A Role is a collection of Permissions which could be based on a job function.
Whether you're an Apple or Android user, you can use your smartphones and tablets to make and receive calls, join and host meetings, team message coworkers and partners, send and receive faxes and texts, set up and join conferences, and configure phone system settings, notifications, and voicemail.
Sophisticated call management, enabling you to configure your phone system across the entire company, regardless of location or device. Optimise communication with custom admin and user configurations online or using the mobile app.
Call management features include:
Answering rules
Call forwarding
Call transfer
Call screening
Call flip
Call logs
Presence
Notifications
Shared lines*
Call park
Intercom*
Paging*
*Not available with Entry.
To consistently deliver the highest HD quality possible, RingCentral utilises the Opus Interactive codec for audio and video, as well as the G.722 codec for audio.
Included in plan
Included in plan
Included in plan
Included in plan
Included in plan
Voice Fax (Via ATA)
Send & recieve faxes using ATA and traditional fax machine (Fax over voice).
Included in plan
Included in plan
Included in plan
Included in plan
Included in plan
Internet fax (e-Fax)
Send and receive faxes from your computer, mobile device, Microsoft Outlook, cloud storage providers (such as Dropbox), and more.
Advanced call management controls (monitor, whisper, barge, takeover) to allow authorised users to listen in on employee calls with clients to monitor the conversation, provide coaching, and facilitate discussion.
Group Call Pickup allows users to answer each other's calls from their device by pressing the pickup key. When calls have been ringing for more than the configured 'Alert' time, a call notification showing the incoming Caller ID and dialed user is displayed to group members.
Call queues are groups of users or extensions that receive queue calls answered by the next available group member. Admins can enable a queue overflow to extend the number of calls waiting in a queue.
Call queue overflow (route to extension)
Call queue routing options
Call queue remote member management
Call queue pickup
A Ring Group is a collective unit of phone numbers within the call handling and forwarding settings of a user extension that rings simultaneously. This feature allows users to combine both aspects of both Ring in order and Ring all at once options.
Automatic call recording: Set your Vodafone Business UC phone system to automatically record inbound and outbound calls for individual users or inbound calls for departments.
On-demand call recording: Allows Users to manually record phone calls anytime using an IP Phone provisioned with Vodafone Business UC, Forwarding Number.
Push to Talk (PTT) is supported on the VBUC mobile app and allows for instant voice communication with your team using channels. It acts like a walkie-talkie device using similar radio-frequency devices.
The Limited Extension is an extension with limited features. Limited Extension is available as an optional Add-on for Vodafone Business UC with RingCentra Standard or Premium subscriptions.
Collaborate more effectively with colleagues, clients, and contractors with team messaging, task assignment, calendar sharing, and more. Also, utilise out-of-the-box integrations with Jira, Asana, Box, Google Drive, OneDrive, and more.
Access documents and files stored on your computer or your Google Drive, Box, OneDrive, and Dropbox accounts and easily share them with your team members.
Users can log in to Vodafone Business UC service automatically with their corporate credentials. Reduce the IT cost of assisting in password recovery and benefit from a central authentication point that securely accesses the service from any device.
Optimize your investment in Microsoft 365 and Teams by integrating them with Vodafone Business UC's cloud-based phone system.
Vodafone Business UC Cloud PBX for Microsoft Teams is a direct routing integration. It provides global phone calling while keeping Teams at the center of your collaboration
Popular Office Suite Integrations with O365, Google Workspace and more
Vodafone Business UC with RingCentral offers a large ecosystem of integration apps in the communications and collaboration space to maximise productivity and efficiency. Get integrations for bots, AI, analytics, archiving, automation, productivity, and more.
The VBUC Active Directory Integration makes it possible for users to easily log in to the RingCentral system using Okta and their current Active Directory credentials. The integration allows Microsoft Active Directory to be updated with the company's RingCentral phone numbers and extensions after provisioning.
Note: Okta also supports other non-Active Directory LDAP products, such as Oracle, Sun, eDirectory, OpenLDAP, and OpenDJ/DS.
Vodafone Business UC with RingCentral APIs let you create your own custom applications and seamlessly integrate business communications into your key business processes, so you can automate workflows, drive efficiency, and gain valuable insight from communications data.
Vodafone Business UC with RingCentral APIs let you create your own custom applications and seamlessly integrate business communications into your key business processes, so you can automate workflows, drive efficiency, and gain valuable insight from communications data.
Any participant in the meeting can ask the presenter to give them control of their screen during a screen share. When the request is approved, the user can use the mouse, touchpad, and keyboard on the presenter’s desktop.
Vodafone Business UC with RngCentral Video Virtual Background is a resource-intensive feature that works on Mac, Windows, Web, iOS, and Android. To run Virtual Background, you need to meet the system requirements.
Video Closed Captions are designed to help participants with hearing impairment, different levels of language proficiency, or for those joining a meeting with a lot of background noise.
With Video, you can join a meeting at any time via your web browser. If you join a meeting via this method, you do not need to have a Vodafone Business UC app account created.
During an ongoing Video meeting, participants may check who else is in the meeting. The main screen in Video displays up to 16 or 25 participants at a time.
Whiteboard is a large digital canvas (or drawing board) that replicates the whiteboards found in physical meeting rooms – but within your video meetings.
When you schedule your meeting, you will have the option to configure specific video meeting security options to protect your meeting from those who try to join without an invite.
When hosting a meeting, you have the option to move attendees to the waiting room at any time during the meeting. This feature is only available if the host enabled the waiting room option upon scheduling the meeting.
Room Connector allows room conferencing systems on legacy hardware with SIP-based endpoints (third party endpoints) to connect and access video meetings on Vodafone Business UC.
Get a complete record of all your inbound and outbound calls and faxes. View the name of the caller, the number or extension dialed, as well as the time, date, and duration of the call.
Gain the ability to proactively review overall Vodafone Business UC system health and diagnose quality issues impacting users. A holistic overview of quality measured by location, endpoint, codec, ISP, and more enables easier monitoring and faster troubleshooting.
Gain real-time insights into your Vodafone Business UC system and gather business-relevant data, alerts, and reporting metrics.
Available as an add-on
Included in plan
Included in plan
Included in plan
Included in plan
Business Analytics
Business Analytics provides customizable dashboards and reports to help you assess your team’s performance. Its tools are designed for managers in communications roles, such as sales, customer support, and training.
There are two tiers of plans for Business Analytics:
The Essentials plan provides basic dashboards.
The Pro plan is fully customizable, and offers 12 Months data-retention.
Available as an add-on
Essentials
Pro
Essentials
Pro
Live Reports4
Live Reports provide access to queues and queue members’ call activity data near real-time. Formatted in easily configurable dashboards, Live Reports provides a snapshot of trending data metrics in an easy-to-read graphical format. With multiple views and filtering options, you can target your report to show exactly what you need to know.
1Only one license type has to be chosen for the whole customer instance
2Additional charges from 3rd party vendors apply
3Limited Extensions cannot exceed 10% of the total number of licenses per Customer account, for example, if a Customer has 100 full stack licenses (standard or premium), no more than 10 licenses can be limited extensions
4Live Reports license enforcement will not be fully implemented until March 23. Using Live reports will still require a license per monitored and monitoring user or admin.
5Mobile Integration add-on is available only with an active Vodafone Business Mobile service.
6Recommended maximum of 20k phone numbers per account. For accounts that require more than 20k phone numbers please contact your sales representative for guidance.