Role-based access control with predefined roles/permissions
User Roles give Administrators the ability to control what users can do within the system, without giving full administrator access. A Role is a collection of Permissions which could be based on a job function.
The Custom Roles and Permissions feature is available to Premium subscriptions only.
Role-based access control with customizable roles/permissions
User Roles give Administrators the ability to control what users can do within the system, without giving full administrator access. A Role is a collection of Permissions which could be based on a job function.
Whether you're an Apple or Android user, you can use your smartphones and tablets to make and receive calls, join and host meetings, team message coworkers and partners, send and receive faxes and texts, set up and join conferences, and configure phone system settings, notifications, and voicemail.
Calls from anywhere through the web browser on a desktop. Most of the features available in the RingCentral app are available in browser form—all with the exact same look and feel.
Single number for both in-office and mobile on-the-go
Using a Vodafone-provided public phone number, make users reachable from anywhere, whether they are in the office sitting on a desk or out of the office on a business trip. All devices associated with a single number can ring: Softclient, IP Deskphone, Mobile Phone (forwarding).
Included in plan
Included in plan
Included in plan
Included in plan
Included in plan
Call flip: Seamless transfer between your devices and apps
Transfer calls between your dekstop app, mobile app and IP desktop clients in a seamless way, without other call participants to notice with call flip. This can be done at any moment during an on-going call, allowing users to start a call from a device, and carry on on-the-go with a different client.
Simplified intra-site dialing for large multi-site customers.
Available as an add-on
Available as an add-on
Included in plan
Available as an add-on
Included in plan
Extension to extension Calling
Make / Receive calls between users on-net within the same account.
Included in plan
Included in plan
Included in plan
Included in plan
Included in plan
Visual voicemail and Voicemail-to-email
Automatically convert voicemail messages into text form so users can screen messages easily and respond to the most important call first. Access voicemail messages from your desk and mobile phones, email, desktop app, and online account.
Sophisticated call management, enabling you to configure your phone system across the entire company, regardless of location or device. Optimize communication with custom admin and user configurations online or using the mobile app.
Call management features include:
Answering rules
Call forwarding
Call transfer
Call screening
Call flip
Call logs
Presence
Notifications
Shared lines*
Call park
Intercom*
Paging*
*Not available with Entry.
To consistently deliver the highest HD quality possible, RingCentral utilizes the Opus Interactive codec for audio and video, as well as the G.722 codec for audio.
Advanced call handling and Supervisor including Whisper, Barge, and more
Advanced call management controls (monitor, whisper, barge, takeover) to allow authorised users to listen in on employee calls with clients to monitor the conversation, provide coaching, and facilitate discussion.
Group Call Pickup allows users to answer each other's calls from their device by pressing the pickup key. When calls have been ringing for more than the configured 'Alert' time, a call notification showing the incoming Caller ID and dialed user is displayed to group members.
Advanced call queueing for call distribution across groups. Admins can enable a queue overflow to extend the number of calls waiting in a queue.
Call queue overflow (route to extension)
Call queue routing options
Call queue remote member management
Call queue pickup
Ring Group (Hunt Group) for incoming call distribution
A Ring Group is a collective unit of phone numbers within the call handling and forwarding settings of a user extension that rings simultaneously. This feature allows users to combine both aspects of both Ring in order and Ring all at once options.
Automatic call recording: Set your Vodafone Business UC phone system to automatically record inbound and outbound calls for individual users or inbound calls for departments.
On-demand call recording: Allows Users to manually record phone calls anytime using an IP Phone provisioned with Vodafone Business UC, Forwarding Number.
Push to Talk (PTT) is supported on the VBUC mobile app and allows for instant voice communication with your team using channels. It acts like a walkie-talkie device using similar radio-frequency devices.
The Limited Extension is an extension with limited features. Limited Extension is available as an optional Add-on for Vodafone Business UC with RingCentral Standard or Premium subscriptions.
Collaborate more effectively with colleagues, clients, and contractors with team messaging, task assignment, calendar sharing, and more. Also, utilize out-of-the-box integrations with Jira, Asana, Box, Google Drive, OneDrive, and more.
Access documents and files stored on your computer or your Google Drive, Box, OneDrive, and Dropbox accounts and easily share them with your team members.
Included in plan
Included in plan
Included in plan
Available as an add-on
Available as an add-on
Integrations
Single Sign-on
Users can log in to Vodafone Business UC service automatically with their corporate credentials. Reduce the IT cost of assisting in password recovery and benefit from a central authentication point that securely accesses the service from any device.
Popular Office Suite Integrations with O365, Google Workspace and more
Vodafone Business UC with RingCentral offers a large ecosystem of integration apps in the communications and collaboration space to maximise productivity and efficiency. Get integrations for bots, AI, analytics, archiving, automation, productivity, and more.
The RingCentral Active Directory Integration makes it possible for users to easily log in to the RingCentral system using Okta and their current Active Directory credentials. The integration allows Microsoft Active Directory to be updated with the company's RingCentral phone numbers and extensions after provisioning.
Note: Okta also supports other non-Active Directory LDAP products, such as Oracle, Sun, eDirectory, OpenLDAP, and OpenDJ/DS.
Vodafone Business UC with RingCentral APIs let you create your own custom applications and seamlessly integrate business communications into your key business processes, so you can automate workflows, drive efficiency, and gain valuable insight from communications data.
Vodafone Business UC with RingCentral APIs let you create your own custom applications and seamlessly integrate business communications into your key business processes, so you can automate workflows, drive efficiency, and gain valuable insight from communications data.
Any participant in the meeting can ask the presenter to give them control of their screen during a screen share. When the request is approved, the user can use the mouse, touchpad, and keyboard on the presenter’s desktop.
Vodafone Business UC with RngCentral Video Virtual Background is a resource-intensive feature that works on Mac, Windows, Web, iOS, and Android. To run Virtual Background, you need to meet the system requirements.
Video Closed Captions are designed to help participants with hearing impairment, different levels of language proficiency, or for those joining a meeting with a lot of background noise.
Video Closed Captions are designed to help participants with hearing impairment, different levels of language proficiency, or for those joining a meeting with a lot of background noise.
With Video, you can join a meeting at any time via your web browser. If you join a meeting via this method, you do not need to have a Vodafone Business UC app account created.
During an ongoing Video meeting, participants may check who else is in the meeting. The main screen in Video displays up to 16 or 25 participants at a time.
Whiteboard is a large digital canvas (or drawing board) that replicates the whiteboards found in physical meeting rooms – but within your video meetings.
When you schedule your meeting, you will have the option to configure specific video meeting security options to protect your meeting from those who try to join without an invite.
When hosting a meeting, you have the option to move attendees to the waiting room at any time during the meeting. This feature is only available if the host enabled the waiting room option upon scheduling the meeting.
Room Connector (add-on) for third-party conference interworking
Room Connector allows room conferencing systems on legacy hardware with SIP-based endpoints (third party endpoints) to connect and access video meetings on Vodafone Business UC.
Get a complete record of all your inbound and outbound calls and faxes. View the name of the caller, the number or extension dialed, as well as the time, date, and duration of the call.
Gain the ability to proactively review overall Vodafone Business UC system health and diagnose quality issues impacting users. A holistic overview of quality measured by location, endpoint, codec, ISP, and more enables easier monitoring and faster troubleshooting.
Gain real-time insights into your Vodafone Business UC system and gather business-relevant data, alerts, and reporting metrics.
Available as an add-on
Included in plan
Included in plan
Included in plan
Included in plan
Live Reports4
Live Reports provide access to queues and queue members’ call activity data near real-time. Formatted in easily configurable dashboards, Live Reports provides a snapshot of trending data metrics in an easy-to-read graphical format. With multiple views and filtering options, you can target your report to show exactly what you need to know.
1Only one license type has to be chosen for the whole customer instance
2Additional charges from 3rd party vendors apply
3Limited Extensions cannot exceed 10% of the total number of licenses per Customer account, for example, if a Customer has 100 full stack licenses (standard or premium), no more than 10 licenses can be limited extensions
4Live Reports license enforcement will not be fully implemented until March 23. Using Live reports will still require a license per monitored and monitoring user or admin.
5Mobile Integration add-on is available only with an active Vodafone Business Mobile service.
6Recommended maximum of 20k phone numbers per account. For accounts that require more than 20k phone numbers please contact your sales representative for guidance.