RingCX™ from Vodafone Business

Stay up to date with the latest features, improvements, and bug fixes for RingCX™ from Vodafone Business.

Version 25.1

Release date: January, February, and March 2025

What’s new

This is the January to March Release Note Summary.

We may update these Release Notes to document additional resolved and known issues.

Prominent RNA state Indicator: Notifications about RNA are more prominent. Notification is done via a banner & system notification.
Vodafone Theme Updates: The branded red theme now appears consistently across the RingCentral application, including Phone, Video, and the Agent Interface.
Outbound VBUC call while on a RingCX call: User can now dial out via EX while keeping an active CX call
Workflow Palette Redesign: The Workflow Nodes Palette has been redesigned to accommodate a growing number of Action Nodes and Triggers, improving usability and efficiency.
Agent Scripting: Configurable hold on transfer - ability to configure default hold behavior during call transfers.

Embedded Lead List Loader for SalesForce: Upload and manage lead files created within SalesForce directly into campaigns within RCX without ever leaving the SF admin interface.
Embedded Undock Adaptor for SalesForce: SalesForce admins can choose if their agents will utilize the current second iframe view, or an undockable adaptor view bringing all functionality into one screen.
Netsuite CRM Integration with RingCX: Allows agents effectively handle both voice and digital interactions and remain within their CRM while continuing to handle customer interactions via RingCX.
Add corporate directory to dialers for CRM integrations: Enhancement to embedded CRMs’ manual dialer to support corporate directory contact search by number or name
Microsoft Edge browser extension: Chrome extension parity
Browser extension - Agent States: Provide agents the same native capability to manage their statuses within the extension.
SugarCRM support in browser (Chrome+Edge) Extension: Browser extension enhancements
SmartAdvocate CRM support in browser (Chrome+Edge) Extension: Browser extension enhancements
Bullhorn CRM support in browser (Chrome+Edge) Extension: Customers using Bullhorn will be able to use the browser extension agent capabilities for Outbound click-to-dial/copy to RingCX.

New Agent Login dataset to integrate Agent State and Segment feeds: Provide customers with an integrated report that combines handled interactions, agent states, working time, and total login time.
New Service Time Intervals for Metrics: Expanded the range of aggregated time intervals
New Analytics Attributes: Transfer Mode, Agent Endpoint Type, Agent Script Custom Field Name, etc.
New Analytics Metrics: Manually Transferred Calls, Auto Transferred Calls, Queue Inbound Interaction Ended in Queue, etc.
New Reports & Dashboards: Interaction by Transfer Mode, Transfer Mode Distribution
Logged-Out Agents Monitoring in Real-time Reporting: Real-Time Monitoring of Logged-Out Agents
Granular Access Control: Ensuring users have access only to the data relevant to their roles and access is granted
Real-time Reporting URL for Wallboards: We introduced a secure Real-time Reporting URL that eliminates the need for login or separate accounts.
Last Data Update in Dashboard: Enhanced the data refresh timestamp in Dashboards to align with the recently introduced design for Reports.