Release notes > RingCX™ from Vodafone Business > April 2025

Release Notes

RingCX™ from Vodafone Business

Stay up to date with the latest features, improvements, and bug fixes for RingCX™ from Vodafone Business.

Version 25.2.1

Release date: April 2025

What’s new

This is the April Release Note Summary.

We may update these Release Notes to document additional resolved and known issues.

April Release Notes summary

RingCX™ from Vodafone Business

Workflow Enhancements: New Workflow Action Nodes to enhance usability and simplify workflows reducing the need for JavaScript scripting.
Agent Availability API: Real-time visibility into key agent availability metrics for contact center queues available via external API
Expose CNAM lookup via WF JS Interface: Provides a free CNAM lookup function in RCX

RingCX Digital

Pre-chat form: Ability to ask visitors to fill a form at the beginning of a chat conversation.
Longer posts for X premium accounts: Post longer tweets

Integrations

ServiceNow Agent Status Sync: Implemented agent state sync with ServiceNow digital channels.
Freshservice CRM Integration: Allows agents to effectively handle both voice and digital interactions and remain within their Freshservice CRM
RingCX CRM: Help Button
ServiceNow: Support Service Operation Workspace

Analytics

Simplified RCX Analytics: We have streamlined RCX data analysis to provide clear, actionable insights with minimal complexity.
New Attributes and Metrics: To enhance business value and improve CX, we have introduced a new set of attributes and metrics

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