Desktop & web

Using Call to Video in the app desktop and web

Last updated on February 14, 2022
The call to video feature in the app allows you to switch from a voice call to a Video meeting or screen share call. Call to video makes it easier to share your screen or video camera because you don’t have to hang up your voice call to start a meeting with the other party.

Call to video is available if you have selected Video as your video service in the app. To configure your video settings, visit Configuring Video settings on the app desktop and web.

Using Call to Video

If you and other users in a live call are using the app, you can use the call to video feature to quickly switch the call to a meeting or share your screen. If others in the call are not using the app, they will stay on the call as a voice-only or dial-in participant into the Video meeting.
 
Let’s discuss below the options you have when using call to video in the app.

1:1 Call to Video

If you and the other user in a live call are both using the app, any of you can start a meeting with the other person. To start a one-on-one call to video in the app during a live call, click on the Video button and then select Switch to video from the dropdown menu.
 
You will be switched from the active call to an active Video meeting and the active call window will be closed. The voice is carried over to the meeting and the voice in the active call will be dropped.
Switch to video on RC app

1:1 call to screen share

If you and the other user in a live call are both using the app, either you or the other user can share your screen by clicking on the Video button and then select Share screen from the dropdown menu.

Once Share screen is selected, you and the other user on the live call will switch automatically to an active Video meeting and the active call window will close. You can then start sharing your screen with the other user. If you close the share window screen, the call will return to an active Video meeting screen.
Switch to screen share on RC app

Multi-way call to video

The app allows you to have a multi-way calling where multiple parties can participate in a call. If the live call has been converted into a conference call via the Add plus button instead of a conference bridge, you can switch your conference call to a Video meeting or share your screen with multiple participants. To learn more about converting a live call into a conference call, visit Starting a conference call in the app desktop and web.
 
To start a call to video with multiple participants in the app, click on the Video button and then select Switch to video from the dropdown menu. Your call will switch from the active call to an active Video meeting, and all other app users on the call will switch to the meeting as well. 
 
If you and other users are using the app, the audio will carry over to the meeting and the audio in the active call will drop. Any user who is not using the app will be automatically added as a voice-only or dial-in participant with their number to the Video meeting.
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