Desktop & web

Making a call in the app desktop and web

Last updated on February 14, 2022

Table of contents

You can make a call within the app to other users within your organization, and if your extension has a DigitalLine, you can make outgoing calls. In order to use this feature, it must first be enabled at the account level. 

Starting a call using the dial pad

  1. Click the Dial pad icon at top right in the app.
  2. Leave the default Caller ID or select a new number in the Call from dropdown list.
  3. Enter a number in the dial pad and dial the number in one of two ways:
    1. Type a name or phone number of the person you’d like to call to populate a list of options. 
      1.     i. Select the contact you’d like to dial to start a call.
    2. Manually press the keys on the dial pad to dial a number. 
      1.     i. Click the call button to start the call.
View of the dial pad
There are several other ways you can make a call in the app.
  • Selecting the Dial pad icon at top right.
  • Hovering over the Call History section via the Phone menu and selecting the Start call plus button that appears at far right.
Start a call
  • Clicking on the Phone icon anywhere within the app.
Make a call with phone icon
  • Placing a call through the Recent calls clock icon.
Make a call on recent calls
  • Using the Make a call button.

Change your outbound Caller ID

  1. Click the Call from dropdown menu to select from the list of available Caller IDs. 
  2. To change the default Caller ID, go to the Settings > Phone > Caller ID menu of the app.
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