Welcome Email sent in local user language (including Multi Site): User Welcome email now sent in users local language (supported languages only).
Add Forwarded Company Number to the Restricted CLI list per user: Allow admins to restrict forwarded company number to be caller id for users.
Add Presence share details options to User Settings template: Options to allow admins to configure share details in User Settings template
Add Department and other missing settings to User Settings Templates: Update users' associated department in bulk.
Sites for Paging groups: each paging group must be assigned to a site when multi-site feature is enabled
New Licenses & Inventory: Decommission the old UI pages
Restrict Group Extension Members: Restrict extensions from being added to Call Queues, Call Monitoring, Park Locations based on their assigned “role domain”
Reporting & Analytics
Business Analytics: Business Analytics provides customizable dashboards and reports to help you assess your team’s performance. Its tools are designed for managers in communications roles, such as sales, customer support, and training.
Vodafone Business UC Desktop and Mobile app
Message Replies: Ability to quickly and easily reply to a message in a conversation (enabled by default)
Core PBX Functionality
Enhanced Reserved Extension Logic: increased flexibility in how available extension number ranges are managed, reducing potential overlaps with emergency and special number dial plans
Default Area Code for Germany & Austria: Ability to make local calls without having to enter the full telephone number (SNOM, Poly, & Yealink deskphones). Note this feature is already supported on applications.
Call Queue - All agents busy: Queue calls can be routed to other extensions or numbers when all agents are busy, unavailable, or available but do not answer.
Inter-site Call Routing: Administrators and Users can now forward calls from the Main site to Branch sites and from Branch-to-branch sites using Call Rules
PIQ (Position in Queue) & EWT (Estimated Wait Time) in Call Queue: When the feature is enabled, callers entering a call queue hear the PIQ/EWT announcements.
Device Support
Custom Key Layout for Poly VVX 350: Custom Key Layout for Poly VVX 350
Poly Rove Multi-User Device Provisioning: Support single cell (1 base) and multi-user device configuration : 1 B1 or 1 B2 base station with up to 10 handsets (Poly Rove 20/30/40)
Firmware Updates
Poly VVX FW 6.4.7 for Poly VVX series
SNOM firmware 10.1.193.14 for D715, D717, D735, D785
Mitel 6.4.0 sp2 for 6800, 6900 and 6900W series
BYOD/Assisted Provisioning for AudioCodes MP124, MP504/4S, MP508/8S
Platform Integrations
Dynamics Voicemail Logging: Users can now access their voicemail recordings within their Dynamics CRM
Salesforce Automatic Contact Creation: Incoming or outgoing calls/texts from unrecognized numbers will now trigger auto-contact creation
Salesforce Admin Settings Visibility: End users can now view key admin-configured settings in the Integration Console
Dynamics CRM Association Improvements
HubSpot Frictionless Object Access: Hyperlinked CRM Objects – Contacts, Companies, Deals, and Tickets now appear as clickable links