Enhanced common area (Hot desk) phone number Management: Admins now have the ability to choose which phone number is assigned to Common Area device in service web as part of provisioning flow.
Unified Analytics Access Point in Service Web: Reports tab in service web is renamed to Analytics & Logs to better reflect the menu's contents.
Manage user licenses in user profile: Admins can now manage a user’s license type and add-on licenses from the “Licenses” tab in the user profile.
Add ARM Desktop app file for download in Service Web: Customers can now download the Windows ARM supported version of the desktop app directly from Service Web.
Callback in Call Queue: Admins can enable the callback option for callers in a call queue (feature can be activated upon request, requires premium package).
Vodafone Business UC Desktop and Mobile app
Voicemail Enhancements: Distribution Lists (Personal)
Core PBX Functionality
Cloud Connector Call Forwarding Support: Forwarding menu’s in applications and service web will now display cloud connector extensions as forwarding contacts.
New BYOC Countries: Malta, Cyprus, Latvia
Simultaneous Ring Overflow Call Queues: Overflow call queues are now supported with Simultaneous call distribution.
Show CCRN in Apps, Rules, & IVR Menus: Allow Users to search for Contact Center Routing Numbers (CCRNs) in Apps when making and transferring calls.
Device Support
SNOM firmware Certification: Certify and deploy latest firmware for SNOM D717, SNOM D735, & SNOM D785.
Yealink T73W, T74W, T85W Certification: New device certification, supported via assisted provisioning.
Yealink W59R Pro Certification: New device certification, supported via assisted provisioning.
Cisco ATA 191 & 192 Multi User Device Certification: New device certification, supported via assisted provisioning.
Generic Firmware updates
Platform Integrations
App Connect new third-party adapters: App Connect is launching new third-party adapters, including Zoho from RingClone, ServiceTitan from Gate6, and Smokeball from Ion8.
Admin-level reports in App Connect: Admins within App Connect will now be able to view stats across their entire organization, and drill down to see the stats of any user in their account.
Voicemail Enhancements for Embedded App: Using Embedded app, users can record and send, reply to, and forward voicemail messages (with or without an introduction).
Update to latest version of Teams SDK: Update to the latest version of SDK to prevent sudden crashing of Embedded app.
Security
Email alerts and audit logs for new App logins: Email notifications will help customers be vigilant about suspicious logins, take corrective actions quickly, and reduce time spent on correlations/investigations.